I use an assessment called the Judgment Index. At its core, it measures an individuals capacity for good judgment which is based on their values as an individual. The primary judgment indicators fall under People (or relational insight), Work/Tasks (tactical insight), and Big Picture (Strategic Insight).
Companies normally view a good work outcome as a combination of:
1. Employees with good skills
2. Good processes
3. Good communication and training
But none of this matters if an individual does not have good judgment.
I will initially be focusing on call centers, but the abiltiy to improve turnover and hiring in a company as well as measure and show how engaged a companies employees are and where their engagement is weak or strong, as individuals or teams, can be applied to any industry. My company is about improving results by focusing on employees and what they fundamentaly bring to the table in terms of work ethic, engagement, and capacity for good judgment.
This is a totally unique approach to assessing employees. Literally, there is no assessment in the world that does what the Judgment Index can do.